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National Office Services, Inc. BBB Business Review


Jamie - Twinsburg, OH -

Thank you so much!!!  We can not say enough how wonderful the installers were and the whole process!

James - Avon Lake, OH -
VP - Operations

Your install team is very professional!

Vic - North Ridgeville, OH -
Director of Operations

We appreciate your excellent and responsive service.

Dave - Pittsburgh, PA -

I wanted to extend a special "THANK YOU" to the gen2 team for the extra effort regarding the logistics and planning of the deliveries for my project in Greensburg, PA as well as the constant communication on each of the three trucks and their status.

I appreciate the support and the assistance in helping the project start on time with the prompt deliveries, service and as always the great packaging and care taken in getting the product to the job site.

James - Holyoke, MA -

Thanks for the quick response..customer service at its best!

Michael - Hudson, OH - Etactics, Inc.
Etactics Thanks You!

In December of 2019. I purchased a new building in Hudson to use as my primary business headquarters.  Soon after that purchase, Covid happened and all of my people moved home to work and have been there since March 13, 2020.  I found myself in an interesting place.  I had this new building that had lots of cubicles, a million chairs and was in reasonably decent shape,  but it didn't seem like we would be able to use the space for sometime.  I had a desire to make it better but I didn't really know where to start. 


I reached out and got a return call from Jeff Gaydos.  Jeff visited our offices and gave me some candid advice on how to proceed.  I ended up hiring National Office to tear down and rebuild the existing office cubicles in a different configuration. 


After tearing down the existing cubicles and setting them aside,  your staff designed a new space using the existing material. Clayton led the effort and in the middle of all of the chaos, he was the guiding light.  He made everyone calm and effective and I cannot thank you and he enough.  


In the end, because of your team and its integrity, I was confident to purchase quite a bit of new furniture to complement the existing.  This is because what they did with the old stuff turned out so good that I was willing to reinvest.  Needless to say, I expect to be a customer for life.


Thank you again for your team and their commitment to really do a good job.

Camille - Westlake, OH -

The install team did a great job this morning with setting up the new furniture in 105. Thank you for such a quick turnaround with this, and for being flexible with the changes!

Ted - Lakewood, OH -

Thanks everyone!  We really appreicate the expedited manufacture and install of these units as well!

Paul - Public Services, City of Berea, OH -

The Police Chief was very pleased with the professionalism and care of your staff working at the station today.  I appreciate your care for our deparment and your business.

Rick - Independence, OH -

The guys did a wonderful job and really cared.  It is most appreciated.

Neal J. - Berea, OH
Home Office

Thank you for all your help.  The gentlemen who installed the home office were very professional and helpful.  Thank you again for helping us.

Tj - Austintown -

The install manager and his team from National Office did an outstanding job with their delivery / installation duties!!!  Please make sure the install manager and some of his team are assigned the delivery / install duties when the final batch of items arrive.

Robert - Brooklyn Heights, Ohio -

Thank you and your team and other moving company on the job they did for our CLE move. We appreciate their understanding and effort they put in to ensure we got this done during this difficult time.

Gary - Lakewood, Ohio -

Everything that is manufactured has a potential for failure and every product, regardless of cost, has a certain inherent failure rate.  Unless there is an unusually high rate of failure for a given product I never judge a company by a product failure but rather by their response to that failure.  Our facility is over 60 years old and in the last 20 years I have revamped much of it and have relied on National Office to do the planning and installation of the new furniture.  I have found your company to be very responsive to our needs and quick to remedy anything that goes wrong.
I appreciate the relationship that I have formed with National Office and would not hesitate to recommend them.

Jeff - Westlake -

We want to thank your team for responding to our concerns and replacing the legs on our employee lunchroom tables.  The Midnight Textured paint turned out great and we appreciate all of your help delivering a really impressive finished product.
Thanks to the production team, installation team and everyone involved for creating a very satisfied customer.

Mark - Akron -

Your service is excellent. Small order but we wouldn’t use anyone else ever. We have five people refer others but we know who is the best.

Mary - Sagamore Hills -

Everything looks awesome!! Thank you so very much for your excellent service!! You will definitely come highly recommended whenever I have the opportunity!

George - Cleveland -

The chairs have held up very well. We are pleased with not only these chairs but all of the office equipment we have purchased from you in the past. 

Jeff - Cleveland -

You run a great business with great people!  Happy to be a customer!

Jamie - Strongsville -
September 29, 2019
Thank you!!!

Design Consultant – thank you soooooo much for all of your work on this!!  I know we made several changes and really appreciate you working through all of them!  You’re a rock star!! 

Liz - Cleveland -
Thanks again!

I couldn't have thanked the guys enough for such a great job and how much fun we had completing it.  Thank you for such great service whether it is one piece or hundreds!!!  The crew that was sent over was really good to work with.  They had a system that worked out great.  My boss had good feedback from upper management (this was a huge plus).

Thanks again!

Pam - Indiana/Ohio -

The installer and his team helped us the last two days moving.  They did a great job, putting together all of the pieces of our furniture.  They were quick, helpful and very professional.  The account manager did a good job also, planning out the space.

Thank you so much, you made our move so much easier.

Rick - Brunswick, Ohio -

Our offices are looking fantastic and the team that NationalOffice sent, have done a great job working with our people as well as working around other contractors.  That's not always the case in jobs like this, so kudos to your team!

Lisa - Cleveland, Ohio -

I just wanted to reach out and let you know what a great job the Install Manager, and all of the gentleman on the team have done so far! They are kind, helpful, courteous and hard-working! Many team members have commented on how quickly they have broken down the workstations and reassembled them in the new office, making the transition from the old space to the new much more seamless! They are accommodating with people working in the space as well as very helpful to modify anything needed. I really appreciate all of their hard work and effort, it truly has made this transition go so much more smoothly!

I hope you all have a wonderful long weekend, we all have earned it! 

Dave - Westlake -

The office furniture/cubicle installation, 3rd floor Phase 2 project was completed today and the space looks outstanding. This is clearly an example of great teamwork on everybody's part and a special thanks to your team ! ! 

This project like many, had its challenges with a tight time table for quoting/design, manufacturing and installation and all at National Office performed as we're getting used to . . .  Outstanding effort by all ! ! 

My sincere thanks and compliments on another job very well done. 

Darin - Cleveland -

I would like to thank you and your Staff at National Office for all the support that you have given us over the years. I would like to continue with you for future projects. To all of you at National office have a great holiday season and best wishes

Jeff - Twinsburg -

Thank you for everything.  The National Office team has been a pleasure to work with.

Greg - Cleveland, Ohio -
Just thought you should know 

Simply like to drop a quick note to let you know that the Install Manager and his crew just wrapped up our project. You should know that the Install Manager is a great representation of your organization; from his work product, congeniality and communication to his follow thru with the things he says he will do. The guy clearly likes his role and from my perspective is pretty exceptional. He even apologized for not being able to clean up the mess that the electricians made which tells me if I offer our vacuum he would have done it. Also, not sure if the team of movers and installers are his direct reports, but they all clearly work well for him and seem to respect him.

In my experience, he is a good guy and a valuable employee.

Bonita - Cleveland -

Our furniture was delievered and set up, and it looks awesome! The bosses are not in today, but I am sure they will like it.

The delivery guys were awesome as well. They were pleasant, efficient and most importantly patient since I change my mind a lot :-) and they even vacuumed!

I appreciate the great customer service.

Tom - Hudson, Ohio -

We are unpacking boxes from our recent move!

Thanks for your help. The install team was great!  Please pass along as they deserve to get a lot of credit for making this a good experience.

Gina - Macedonia, Ohio -

I just wanted to let you know how lovely the new office turned out. We have had so many compliments and many requests for the floor to ceiling storage unit we did. The entire office looks incredible! Thank you again for your time in this project, I look forward to doing more offices!

Steve - Cleveland -
August 9th, 2018
Work done - Thanks!

Just wanted to say I was a I was very impressed with the Install Manager and the crew of guys that came out this morning. They arrived early and ready to work. Things went very well!!!!!

Melissa - Cleveland -

I checked the rooms before your team left on Tuesday and everything was set to the plans. Your team did a great job as always! Thank you.

Hollis - Cleveland, Oh -

We love the new office!!!

Kathryn - Cleveland -
June 7th, 2018
Thank you!

The installer and his crew are here now and just finishing up and did another awesome job! Very nice, courteous and knowledgeable crew you have there!! Thank you!

Ken - Cleveland -
April 9, 2018
Thank You!

I really appreciate your quick response. I've mentioned your company to a number of people over the years as a place with great people to work with on their needs.

Roy - Cleveland, Ohio
August 8, 2017
Thank you!

Thank you so much for suggesting the tour. We all enjoyed it finding it extremely interesting, there are a lot of exciting items and ideas that National Office has to offer!

Al - Broadview Heights, Ohio
August 8, 2017
Just finished the new desk install!

The new desk looks great and your installer's customer service was extremely professional.

Dave - Columbus, Ohio
August 3, 2017
One Call!

I like working with National Office because I can work directly with the manufacturer there is no middleman. I have one call to make and things get done.

Joe - Cleveland, Ohio -
June 2, 2017
Your crews were great to work with!

No matter what the Install Team was in the middle of doing, they stopped for every question or concern I had and always willing to go the extra mile. At one point I went to the work area to grab 1 of the new desk chairs. They unwrapped it and was ready to take it wherever it needed to go even though it was on wheels! Anyway, I wanted to point out the great asset you have in Install Team what a great impression of your company you provide when you have him working with your customers.

Amanda - Avon, Ohio
April 12, 2017

Installers were here this morning and installed the new desks. They look great! They did a fantastic job. Efficient, neat (cleaned up their mess) and very friendly! Very impressed. Hope to do more business with your company in near future as we renovate other areas. Thank you again.

Nate - Tallmadge, OH
April 3, 2017
Hi Rep!

1st Phase is complete and looks great. Just wanted to say how impressed I was with your installation manager, very professional, knowledgeable, & polite. Would definitely like him here for all future installations. Thank you once again and have a great weekend.

Jill - Mentor, Ohio
April 3, 2017
I keep meaning to send you a thank you!

Working with you and your team was a great experience and we are VERY happy with the furniture. I'm hoping that we can budget for desks for the other side of our office next year. They are not as large but still in need of replacement. I'm keeping the swatches for future use. I would be happy to recommend National Office to any one in need of furniture!

Marc - Cleveland, Ohio
January 5, 2017
Our recent remodel

This line of text is usually filled by bad news and painful costly statements. Not this time. I wanted to complement your crew on a job exceptionally well done. There responsiveness, quality of work, professional attitude, and plenty more is right in the sweet spot. You have done an excellent job with formation in regards to the product and the team. I thank you for bringing to a successful conclusion to three years of planning. Install Lead in particular desires a resounding round of applause. He definitely is a great asset for your organization. I can not say enough kind words about him. Happy New Year to all and thank you.

Mark - Philadelphia, PA
November 30, 2016
Thank you

I wanted to send your company a note to thank the whole team for the work you did on my office partitions. The work of each and every department, from Sales through Design, Engineering, Purchasing, Production, Installation and (not the least) Job Coordination, was highly professional and responsive to my project's unique requirements. This was truly a team effort, and a job well done.

Don - Akron, Ohio
November 30, 2016
Your excellent team

I want to take a moment to compliment your team on our recent build-out. Often when a job goes well we breathe a sigh of relief and move on to the next task without comment. However, if there are problems, the emails are nonstop. Anyway the following deserves mention and commendation: First the setup team did a fantastic job. Installer Lead is a top-notch manager. He's done several build-outs for us, and I always ask for him. He and his team went above and beyond the prescribed set up to make needed adjustments and even extra requests. They completed both phases ahead of time which was a huge help to my electrician and cable guys. Production Team was super helpful as well. In preparation for the build-out, Sales Staff were patient and precise in setting this up. We were re-configuring areas and trying to use existing parts as much as possible. It was a real puzzle, but those guys sorted it out, and every piece fit in the end. Also, Sales Rep. expedited this job by about 3 weeks and made a few change orders in the process. Hopefully I have communicated how pleased we are with recent projects. You should be proud of your team. Thank you so much.

Jane - Delaware, Ohio
October 20, 2016

I wanted to drop you a quick note and tell you how pleased we are with our new furniture. We have had it a couple of days and it is so functional! We have had quite a few groups through to see it and everyone loves it. The crew that did the install was super. The entire crew was professional, courteous and efficient. Those are things we should be able to say about every contractor that comes through here, but it is very rare, really. They arrived at 8:00, when they said they would, installed the furniture cleaned up after themselves and were out of here by about 1:30! Thanks!

Donna - Brooklyn, Ohio
October 3, 2016
Thank you!

I wanted to let National Office know how great Install Lead and his crew were. They were all very professional and worked from the minute they arrived until everything was completed. They cleaned all the surfaces and moved the leftover pieces into a hallway so my shop guys could easily get them without having to come into our office. It was a great experience, that is why we continue to work with National Office.

Heather - Parma, Ohio
June 15, 2017

Just a note to advise that all went really well with the installation!! The Install Manager and crew were wonderful! We couldn't have asked for a better process, the crew was well organized and extremely efficient.

Bob - McKees Rock, Pennsylvania
April 16, 2016
Thank you!

We just delivered the last order we received from you and the client was very please. Thank you very much! I know it was not a big order but please let your team know you all handle everything in a very nice way. From the start of the order to the acknowledgements to packing the order. It means a lot to us.


15655 Brookpark Road Cleveland, Ohio 44142
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