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National Office Services, Inc. BBB Business Review


Tj - Austintown -

The install manager and his team from National Office did an outstanding job with their delivery / installation duties!!!  Please make sure the install manager and some of his team are assigned the delivery / install duties when the final batch of items arrive.

Robert - Brooklyn Heights, Ohio -

Thank you and your team and other moving company on the job they did for our CLE move. We appreciate their understanding and effort they put in to ensure we got this done during this difficult time.

Gary - Lakewood, Ohio -

 Everything that is manufactured has a potential for failure and every product, regardless of cost, has a certain inherent failure rate.  Unless there is an unusually high rate of failure for a given product I never judge a company by a product failure but rather by their response to that failure.  Our facility is over 60 years old and in the last 20 years I have revamped much of it and have relied on National Office to do the planning and installation of the new furniture.  I have found your company to be very responsive to our needs and quick to remedy anything that goes wrong.
     I appreciate the relationship that I have formed with National Office and would not hesitate to recommend them.

Jeff - Westlake -

We want to thank your team for responding to our concerns and replacing the legs on our employee lunchroom tables.  The Midnight Textured paint turned out great and we appreciate all of your help delivering a really impressive finished product.
Thanks to the production team, installation team and everyone involved for creating a very satisfied customer.

Mark - Akron -

Your service is excellent. Small order but we wouldn’t use anyone else ever. We have five people refer others but we know who is the best.

Mary - Sagamore Hills -

Everything looks awesome!! Thank you so very much for your excellent service!! You will definitely come highly recommended whenever I have the opportunity!

George - Cleveland -

The chairs have held up very well. We are pleased with not only these chairs but all of the office equipment we have purchased from you in the past. 

Jeff - Cleveland -

You run a great business with great people!  Happy to be a customer!

Jamie - Strongsville -
September 29, 2019
Thank you!!!

Design Consultant – thank you soooooo much for all of your work on this!!  I know we made several changes and really appreciate you working through all of them!  You’re a rock star!! 

Liz - Cleveland -
Thanks again!

I couldn't have thanked the guys enough for such a great job and how much fun we had completing it.  Thank you for such great service whether it is one piece or hundreds!!!  The crew that was sent over was really good to work with.  They had a system that worked out great.  My boss had good feedback from upper management (this was a huge plus).

Thanks again!

Pam - Indiana/Ohio -

The installer and his team helped us the last two days moving.  They did a great job, putting together all of the pieces of our furniture.  They were quick, helpful and very professional.  The account manager did a good job also, planning out the space.

Thank you so much, you made our move so much easier.

Rick - Brunswick, Ohio -

Our offices are looking fantastic and the team that NationalOffice sent, have done a great job working with our people as well as working around other contractors.  That's not always the case in jobs like this, so kudos to your team!

Lisa - Cleveland, Ohio -

I just wanted to reach out and let you know what a great job the Install Manager, and all of the gentleman on the team have done so far! They are kind, helpful, courteous and hard-working! Many team members have commented on how quickly they have broken down the workstations and reassembled them in the new office, making the transition from the old space to the new much more seamless! They are accommodating with people working in the space as well as very helpful to modify anything needed. I really appreciate all of their hard work and effort, it truly has made this transition go so much more smoothly!

I hope you all have a wonderful long weekend, we all have earned it! 

Dave - Westlake -

The office furniture/cubicle installation, 3rd floor Phase 2 project was completed today and the space looks outstanding. This is clearly an example of great teamwork on everybody's part and a special thanks to your team ! ! 

This project like many, had its challenges with a tight time table for quoting/design, manufacturing and installation and all at National Office performed as we're getting used to . . .  Outstanding effort by all ! ! 

My sincere thanks and compliments on another job very well done. 

Darin - Cleveland -

I would like to thank you and your Staff at National Office for all the support that you have given us over the years. I would like to continue with you for future projects. To all of you at National office have a great holiday season and best wishes

Jeff - Twinsburg -

Thank you for everything.  The National Office team has been a pleasure to work with.

Greg - Cleveland, Ohio -
Just thought you should know 

Simply like to drop a quick note to let you know that the Install Manager and his crew just wrapped up our project.  You should know that the Install Manager is a great representation of your organization; from his work product, congeniality and communication to his follow thru with the things he says he will do.  The guy clearly likes his role and from my perspective is pretty exceptional.  He even apologized for not being able to clean up the mess that the electricians made which tells me if I offer our vacuum he would have done it.  Also, not sure if the team of movers and installers are his direct reports, but they all clearly work well for him and seem to respect him. 


In my experience, he is a good guy and a valuable employee. 

Bonita - Cleveland -

Our furniture was delievered and set up, and it looks awesome!  The bosses are not in today, but I am sure they will like it.

The delivery guys were awesome as well.  They were pleasant & efficient and most importantly patient since I change my mind a lot :-) and they even vacuumed! 

I appreciate the great customer service.

Tom - Hudson, Ohio -

We are unpacking boxes from our recent move! 


Thanks for your help. The install team was great!  Please pass along as they deserve to get a lot of credit for making this a good experience.

Gina - Macedonia, Ohio -

I just wanted to let you know how lovely the new office turned out. We have had so many compliments and many requests for the floor to ceiling storage unit we did. The entire office looks incredible! Thank you again for your time in this project, I look forward to doing more offices!

Steve - Cleveland -
August 9th, 2018
Work done - Thanks!

Just wanted to say I was a I was very impressed with the Install Manager and the crew of guys that came out this morning……They arrived early and ready to work. Things went very well !!!!!

Melissa - Cleveland -

I checked the rooms before your team left on Tuesday and everything was set to the plans. Your team did a great job as always! Thank you

Hollis - Cleveland, Oh -

We love the new office!!!

Kathryn - Cleveland -
June 7th, 2018
Thank you!

The installer and his crew are here now and just finishing up and did another awesome job! Very nice, courteous and knowledgeable crew you have there!! Thank you!

Ken - Cleveland -
April 9, 2018
Thank You!

I really appreciate your quick response. I've mentioned your company to a number of people over the years as a place with great people to work with on their needs.

Lindsay - Solon, OH
January 17, 2018
Good afternoon, thank you!

I hope all is well. I wanted to let you know that everyone LOVES the new conference room chairs. Thank you again for all of the time and energy you put in to help us find the perfect fit for us!

Nisa - Brooklyn, OH
January 15, 2018
Good Morning Everyone!

I just wanted to shoot you guys an email to tell you how amazing your installers and sales department are. The lead installer has been here on 2 different occasions with 2 other installers and all 3 of them have been extremely professional and quick to get everything set up. Our Account Manager has also been great with working so well with our price points and suggesting new ideas for us to consider. I am very happy with my experience!

John - Middleburgh Heights, OH
December 19, 2017
Another awesome experience

Just wanted to drop a note to let you know how awesome the install went at our location this morning. Your guys are extremely efficient, professional and hard working. I could not be happier with how things turned out. You guys have an amazing team. Every single one of those guys were awesome! We are happy to have you guys as our office furniture partners!!!

Al - Broadview Heights, Ohio
December 18, 2017

The installers did an excellent job on the installation! Quick, Organized, Professional Customer Service and Great Technical Ability………..as always it is wonderful experience to work with National Office! Merry Christmas and Happy Holidays!

Monnalynn - Macedonia, Ohio
November 27, 2017
Thank you

My file cabinet was delivered this morning. I am taking this opportunity to express my gratitude for all they did. I had furniture previously purchased in March 2016 and had problems with the drawers. They corrected the drawers with no problem. Both of them went above and beyond and enjoyed their job. They were very professional, knowledgeable and courteous. It was a pleasure meeting them this morning! Most customers only take the time to complain about their experience, so I wanted you to know what a POSITIVE experience I had. Thanks.

Lisa - Medina, Ohio
Thank you -

In regards to the total install experience - Install Lead and your crew were exceptional, from the install to the clean up to the overall presence here - they worked without interruption (aside from my "questions") which were answered immediately..The total experience from initial consultation with Design Consultant to install was seamless, stress free. You guys delivered on every aspect as you stated you would! The office looks fabulous...together we took a drab old little office and made it into a modern space w/function and appeal. It looks great! Again thank you...For whatever needs we may need in the future...your our call!

Beth - Cleveland, Ohio
November 14, 2017

The VP is very pleased as well. Great job! We appreciate your ingenious ideas.

Chuck - Brielle, New Jersey
October 12, 2017

The last 2 projects went well from design & Logistics & sales/quality control. You often hear about mistakes but these 2 projects went flawless and the gen2/NOS Team should know that these jobs were well done! Thanks Team!

Suzanne - Akron, Ohio
September 8, 2017
Thanks Again

Your installers have completed our offices and as usual everything looks great and clean. Your install team did a great job!!! Looking forward to our next order.

Kim - Canton, Ohio
August 30, 2017
Thank you

We are very pleased with the products from your company. The installers did a fantastic job installing our new interview room, and was very professional and courteous. The executives in the hallway commented on how great it looks, and on the functionality. The new manager cube on our 4th floor came out really good too and the installers were a great team. The staff are quite happy. Thank you

Aubrey - Fairlawn, Ohio
August 30, 2017
Thank you

Everything went well and all the furniture looks very nice. The installers were accommodating and helpful

Roy - Cleveland, Ohio
August 8, 2017
Thank you!

Thank you so much for suggesting the tour. We all enjoyed it finding it extremely interesting, there are a lot of exciting items and ideas that National Office has to offer!

Al - Broadview Heights, Ohio
August 8, 2017
Just finished the new desk install!

The new desk looks great and your installer's customer service was extremely professional.

Dave - Columbus, Ohio
August 3, 2017
One Call!

I like working with National Office because I can work directly with the manufacturer there is no middleman. I have one call to make and things get done

Joe - Cleveland, Ohio -
June 2, 2017
Your crews were great to work with!

No matter what the Install Team was in the middle of doing, they stopped for every question or concern I had and always willing to go the extra mile. At one point I went to the work area to grab 1 of the new desk chairs. They unwrapped it and was ready to take it wherever it needed to go even though it was on wheels! Anyway, I wanted to point out the great asset you have in Install Team what a great impression of your company you provide when you have him working with your customers

Amanda - Avon, Ohio
April 12, 2017

Installers were here this morning and installed the new desks. They look great! They did a fantastic job. Efficient, neat (cleaned up their mess) and very friendly! Very impressed. Hope to do more business with your company in near future as we renovate other areas. Thank you again,

Nate - Tallmadge, OH
April 3, 2017
Hi Rep!

1st Phase is complete and looks great. Just wanted to say how impressed I was with your installation manager, very professional, knowledgeable, & polite. Would definitely like him here for all future installations. Thank you once again and have a great weekend.

Jill - Mentor, Ohio
April 3, 2017
I keep meaning to send you a thank you!

Working with you and your team was a great experience and we are VERY happy with the furniture. I’m hoping that we can budget for desks for the other side of our office next year. They’re not as large but still in need of replacement. I’m keeping the swatches for future use. I would be happy to recommend National Office to any one in need of furniture!

Marc - Cleveland, Ohio
January 5, 2017
Our recent remodel

This line of text is usually filled by bad news and painful costly statements. Not this time. I wanted to complement your crew on a job exceptionally well done. There responsiveness, quality of work, professional attitude, and plenty more is right in the sweet spot. You have done an excellent job with formation in regards to the product and the team. I thank you for bringing to a successful conclusion to three years of planning. Install Lead in particular desires a resounding round of applause. He definitely is a great asset for your organization. I can not say enough kind words about him. Happy New Year to all and thank you.

Mark - Philadelphia, PA
November 30, 2016
Thank you

I wanted to send your company a note to thank the whole team for the work you did on my office partitions. The work of each and every department, from Sales through Design, Engineering, Purchasing, Production, Installation and (not the least) Job Coordination, was highly professional and responsive to my project's unique requirements. This was truly a team effort, and a job well done.

Don - Akron, Ohio
November 30, 2016
Your excellent team

I want to take a moment to compliment your team on our recent build-out. Often when a job goes well we breathe a sigh of relief and move on to the next task without comment. However, if there are problems, the emails are nonstop. Anyway the following deserves mention and commendation: First the setup team did a fantastic job. Installer Lead is a top-notch manager. He's done several build-outs for us, and I always ask for him. He and his team went above and beyond the prescribed set up to make needed adjustments and even extra requests. They completed both phases ahead of time which was a huge help to my electrician and cable guys. Production Team was super helpful as well. In preparation for the build-out, Sales Staff were patient and precise in setting this up. We were re-configuring areas and trying to use existing parts as much as possible. It was a real puzzle, but those guys sorted it out, and every piece fit in the end. Also, Sales Rep. expedited this job by about 3 weeks and made a few change orders in the process. Hopefully I have communicated how pleased we are with recent projects. You should be proud of your team. Thank you so much.

Jane - Delaware, Ohio
October 20, 2016

I wanted to drop you a quick note and tell you how pleased we are with our new furniture. We have had it a couple of days and it is so functional! We have had quite a few groups through to see it and everyone loves it. The crew that did the install was super. The entire crew was professional, courteous and efficient. Those are things we should be able to say about every contractor that comes through here, but it is very rare, really. They arrived at 8:00, when they said they would, installed the furniture cleaned up after themselves and were out of here by about 1:30! Thanks!

Donna - Brooklyn, Ohio
October 3, 2016
Thank you!

I wanted to let National Office know how great Install Lead and his crew were. They were all very professional and worked from the minute they arrived until everything was completed. They cleaned all the surfaces and moved the leftover pieces into a hallway so my shop guys could easily get them without having to come into our office. It was a great experience, that is why we continue to work with National Office.

Heather - Parma, Ohio
June 15, 2017

Just a note to advise that all went really well with the installation!! The Install Manager and crew were wonderful! We couldn't have asked for a better process, the crew was well organized and extremely efficient.

Bob - McKees Rock, Pennsylvania
April 16, 2016
Thank you!

We just delivered the last order we received from you and the client was very please. Thank you very much! I know it was not a big order but please let your team know you all handle everything in a very nice way. From the start of the order to the acknowledgements to packing the order. It means a lot to us.

National Office is the manufacturer of gen2 office furniture, a high quality office furniture line distributed nationally. We are also a full service dealer, working with our partners to provide our clients with any office furniture or accessory need they may need. We pride ourselves on our quality products and personal service.